Refund & Exchange Policy

At Urban Bloom, every garment is thoughtfully crafted in limited quantities or made to order. Due to the nature of our production process, we do not offer refunds once an order has been confirmed and delivered.

We encourage customers to carefully review the size, colour, and product details before placing an order. If you need assistance with sizing or have any questions, our team will be happy to help before you complete your purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at urbanbloomonline@gmail.com with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

After reviewing your request, we will provide an appropriate resolution. Claims made after 48 hours may not be accepted.

Thank you for supporting mindful, small-batch fashion at Urban Bloom.