Delivery Policy
At Urban Bloom, we take pride in crafting each garment individually with care and attention to detail. As we follow a slow, mindful production process, please allow 14 to 21 working days for your order to be completed and dispatched. We appreciate your patience and understanding while we handcraft your piece with love and precision.
Shipping Policy
Once your garment is ready, it will be dispatched through our reliable courier partners to ensure a safe and timely delivery. Delivery timelines may vary based on your location and the courier service selected at checkout. Please note that any customs duties or taxes applicable at the destination are to be borne by the customer.
Return Policy
Since all Urban Bloom products are made to order and tailored just for you, we are unable to accept refunds. Each piece is crafted with care and individuality, and we aim to deliver quality that meets your expectations. Refund available for size change only.Please feel free to reach out if you have questions before placing your order—we’re always happy to help.
Order Modifications
Once an order is confirmed and moved into production, we’re unable to make changes. This includes size adjustments, color changes, or adding items. We strongly encourage customers to double-check all details before finalizing the purchase. While we will try to assist with requests made prior to order confirmation, changes after processing cannot be guaranteed.
Quality Commitment
Quality is at the heart of everything we do at Urban Bloom. From fabric selection to the final finishing touches, each piece is subject to stringent quality checks at every stage of production. We’re committed to delivering garments that not only look good but are made to last. In the rare event of any issue with your order, we’ll be here to support you.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, kindly email us at [official email address] within 48 hours of receiving the package. Please include:
• Clear images of the issue
• A brief description of the problem
Upon approval, we’ll ask you to send the item back to us. Return shipping charges will be the customer’s responsibility. Once we verify the defect, we’ll send a replacement in the same size and design. Please note that we cannot accommodate design or size changes for replacement items.
Transit & Shipping Liability
After dispatch, the shipment becomes the responsibility of the courier service and customer. While we work with trusted logistics partners, Urban Bloom is not liable for any delays, damages, or losses that occur in transit, including those due to mishandling, theft, or unforeseen conditions like weather.
In such cases, we recommend reaching out to the courier company directly to initiate a claim. We’re happy to assist by providing any documentation needed to support the process.
Grievance Redressal
In accordance with the Information Technology Act, 2000 (as amended), the contact details of our Grievance Officer are available on our website. Should you have any complaints or concerns, we encourage you to get in touch—we’re here to listen and help.